Phone

If wishing to be contacted via phone it is important to include country and area codes where applicable. We are based in Victoria, Australia.

Operating System

The process of finding this piece of information can vary, HERE is a useful article to assist you.

Browser

This information is one of the most important things you can provide us. The simplest way to find out which browser you use, and more importantly the version, is to navigate to the help menu item (usually located at the top of the browser) and then to "About [your browser]".

If you have trouble locating this, try these links: BrowserHawk, wiki.answers.com or www.ehow.com.

Silverlight

The Microsoft Silverlight plugin needs to be installed in order to view the course content. You can check your installation status and download the plugin HERE. Make sure you have the latest version.

Internet Speed

This information can be useful if your issue is with the delivery of the course content. Buffering and stop/start playback of videos is more often than not related to your download capacity.

You can provide this information to us by visiting HERE. You will then see a button labelled "Begin Test", click this and wait a few moments for the test to be conducted. Once complete your results will be displayed in a small box. In this box will be a small link labelled "Copy Direct Link", click this then paste the link into the 'Internet Speed' field of this form.

Other Sites

Do you experience the same issue with other sites? Doing a quick test with other similar websites and content (video specifically) can help in determining where the problem is.

Try these: YouTube, Vimeo, Google Video.

Error Messages

Providing the error message(s) that appear when you're experiencing a problem can help a great deal in resolving it. Often they are simply numbers or codes but they can tell us a lot about why something is happening. For example: "404: Not Found - The 404 Not Found browser error means that the page you were trying to reach could not be found on the web site's server".

Area of Course

If the issue you're having is isolated to one particular area of the course or just one slide or video, let us know where so we can focus our attention on where the issue exists. This will also make it easier for us to replicate the problem.